Customer Complaints Policy
At Falak Express, customer satisfaction is our top priority. We are committed to addressing complaints promptly and efficiently, while constantly striving to improve our services. How to Submit a Complaint: Customers may file a complaint through our official communication channels: All complaints are handled with strict confidentiality. Processing Time: Complaints are typically resolved within 5 to 7 business […]
Terms and Conditions
Terms and Conditions – Falak Express These terms define the relationship between Falak Express and the customer, and clarify the responsibilities during shipping operations. 1. Definitions: 2. Our Responsibility: We are responsible for delivering shipments safely to the specified address.In case of delay or damage, our maximum liability is USD 100, unless additional insurance has been agreed upon. 3. Prohibited Items: Shipping of hazardous […]
Privacy and Policy
At Falak Express, we are committed to protecting our users’ privacy and complying with applicable laws and regulations in the Kingdom of Saudi Arabia. This policy outlines how we collect, use, and share your personal information. 1. Information We Collect We may collect the following information: 2. How We Use Your Information Your personal data is used for […]