At Falak Express, we are committed to protecting our users’ privacy and complying with applicable laws and regulations in the Kingdom of Saudi Arabia. This policy outlines how we collect, use, and share your personal information.

1. Information We Collect

We may collect the following information:

• Full name
• Mobile number
• Email address
• Pickup and delivery address
• Shipment details
• Geographic location (to determine the nearest branches)

2. How We Use Your Information

Your personal data is used for the following purposes:

• Fulfilling shipping and delivery requests
• Providing updates about your shipments
• Customer support services
• Enhancing user experience and locating the nearest branch

3. Information Sharing

We do not share your information with any third party except:

• Authorized delivery partners to fulfill your order
• Government entities upon legal request

4. Information Security

We implement appropriate technical and administrative measures to protect your information against unauthorized access, use, or disclosure.

5. Your Rights as a User

You have the right to:

• Access your personal data
• Correct or update your information
• Request deletion of data when no longer needed

6. Cookies

We use cookies to enhance your browsing experience. You can disable them at any time through your browser settings.

7. Contact Us

If you have any questions about this Privacy Policy, feel free to contact us:

Email: info@fulkexpress.com
Phone: +966xxxxxxxxx